Our Response to Covid-19: Updated Policies and Procedures

Clients & Friends,

We hope that this finds you well. We want to give you an update concerning this firm’s response to the COVID-19 outbreak and our practice.

Like you, we have been monitoring the rapidly changing Coronavirus pandemic situation on a day to day basis. The health and safety if our employees, clients, friends, and visitors is our firm’s primary concern. That is why, consistent with the guidance from local, state, and federal authorities, our professionals and staff have begun working remotely.

At this time and until further notice, all appointments will be held telephonically or by video conference. We encourage electronic payments made by credit card, debit card, or e-check.

Please know that through this change, your matter is attended to. We will continue to keep you updated, not only on your case but on updates for court procedures and policies. We are confident that when you email, call or message your attorney at Johnny W. Thomas Law Office, P.C., you will notice little if any, disruption to our usual service level.

Clients with access to our MyCase Client portal will continue to have 24/7 access to their case documents and case updates. Clients are able to send instant messages to their attorney, upload case documents, and view/pay invoices online.

This office fully supports our community to rid ourselves of this serious health hazard, through prudent and thoughtful safety measures. We are optimistic this too shall pass.

Please call our office (210-226-5888) or send an email if you have any questions. You can also visit our website for office updates and answers to Frequently Asked Questions.

Sincerely,

Johnny W. Thomas - Attorney (johnny@johnnythomaslaw.com)

Peggy Morris – Paralegal: Chapter 7 Trustee (peggy@johnnythomaslaw.com)

Daniel Morris – Legal Assistant: Bankruptcy & General Practice (Daniel@johnnythomaslaw.com)

Frequently Asked Questions: Our COVID-19 Response

Covid-19 Response: Updated Policies and Procedures

Though our attorneys and staff are working remotely, we are still open for business during our regular business hours – 9am-5pm.
You can call our office to schedule a telephone/video conference with an attorney. Please provide an email address and our staff will email an online intake sheet for you to complete prior to the telephonic meeting. At this time, we are unable to schedule in-person meetings. You can also use the following link to schedule a telephone consultation: Click Here To Schedule An Appontment
If you are a current client and you would like to speak with your attorney, you can do one of the following: 1. Instant message your attorney through your MyCase Client Portal. 2. Call our office number during office hours. The staff member who answers will have the attorney call you back or will schedule a telephone conference. Please remember to clearly state your name, telephone number, and provide a detailed reason for the phone call. 3. If you call our office after hours, please be sure to leave a voicemail with your name, phone number, and reason for your call. Your attorney will call you back by the next business day.
Yes, both state and federal courts continue to operate under the current orders of the local and federal governments. Many courts have implemented new policies and procedures, in light of the current pandemic. Your attorney will keep you aware of court policies and procedures that may affect your case or case timeline.
For both our safety and yours, we are not allowing visitors to the office. You can use the following options to send documents to your attorney. Please note: we encourage providing documents by digital means if possible. 1. You can scan and upload documents to your MyCase portal. 2. You can scan and email documents to your attorney’s email address. 3. You can send your documents by fax to (210) 226-6085. 4. You can send documents via USPS, UPS, or FedEx.

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